Careers

We’re always looking for new talent. Email jobs@getdelegate.com
to learn more about joining our team!

Customer Operations Specialist
Boston, MA
Apply now

What is Delegate?

Delegate is a Boston-based technology company that offers an unlimited “Chief of Stuff” service: a one-stop-shop for all of your personal tasks. We are committed to two principles: to complete all tasks with the same or better quality than you could do alone, and to make it seamless. Delegate couples powerful artificial intelligence with human gumption to keep the Chief of Stuff service affordable so that one day everyone can simply focus on what matters to them, and pass the rest to us.

Who is our Customer Operations Specialist?

As a Customer Operations Specialist, you will be on the front lines and responsible for delivering an exceptional customer experience to our users. You will be the heart of our service and the center of our business working as a virtual concierge of sorts to tirelessly fulfill customer requests. From within our Boston office, you’ll first serve as the voice of Delegate to our members by responding to all incoming user communications. Second, you’ll work with our teams across the globe to effectively manage day-to-day customer requests and the answer-finding process.

Responsibilities

  • Wow users by delivering exceptional customer experience in a front facing role
  • Recognize and understand the needs of a user, quickly strategize a game-plan, and coordinate resources to fulfill their requests
  • Breakdown complex requests into simple tasks and coordinate with our international partners to provide creative solutions for our users
  • Provide insights to design best practices and improve internal processes to delight our customers
  • Enhance the usage of our services by helping customers understand how to best utilize them

Minimum Skills and Qualifications

  • Bachelor’s Degree or equivalent skills and experience, plus
  • 1-4 years experience in customer service, operations or account management 
  • Passion for supporting customers and creating an amazing customer-centric team
  • Strong problem-solving and organizational approach- you’re the person your friends look to when it’s time to plan a trip or find the best restaurants
  • Exceptional communication skills and writing ability
  • Ability to take initiative
  • Open-minded, collaborative, dependable, and poised when working through customer challenges
  • Strong internet research skills – you can Google like a pro and enjoy answering your own questions
  • Great attention to detail
  • Ability to handle complexity and ambiguity
  • Excited about being part of a rapidly growing company
  • The ability to make good puns is a plus!

Product Manager
New York, New York
Apply now

What is Delegate?

Delegate is a Boston-based technology company that offers an unlimited “Chief of Stuff” service: a one-stop-shop for all of your personal tasks. We are committed to two principles: to complete all tasks with the same or better quality than you could do alone, and to make it seamless. Delegate couples powerful artificial intelligence with human gumption to keep the Chief of Stuff service affordable so that one day everyone can simply focus on what matters to them, and pass the rest to us.

Who is our Product Manager?

We are looking for a Product Manager with experience working for a tech company, preferably B2C, to be a part of our rapidly growing company. You will set the vision and strategy for designing our consumer-facing products and be responsible for end-to-end ownership of product across all platforms and teams, both internal and external. We are looking for someone who is data-oriented and an expert at making a case with data; with boundless curiosity about our customers and what can make them successful. You are a self-activated, auto-deduct, curious individual.

Responsibilities

  • Wow our customers with exceptional experiences
  • Responsible for defining a product vision and creating a roadmap, driving necessary execution activities, and measuring results
  • Responsible for directing cross-functional product development teams on end-to-end delivery of complex software projects
  • Developing product specs, writing user stories, and identifying and prioritizing competing products to deliver results

Skills and Qualifications

  • 2-4 years product experience at a tech company, preferably B2C
  • Experience working with both mobile and web
  • Solid technical experience (no need for a CS degree)
  • Great communications skills, both verbal and written
  • Experience working in a data-rich environment
  • Experience developing product specs and working across multiple teams to ensure that results are delivered

Data Operations Analyst
Tel Aviv
Apply now

Delegate is a Boston-based technology company that offers an unlimited “Chief of Stuff” service: a one-stop-shop for all of your personal tasks. We are committed to two principles: to complete all tasks with the same or better quality than you could do alone, and to make it seamless. Delegate couples powerful artificial intelligence with human gumption to keep the Chief of Stuff service affordable so that one day everyone can simply focus on what matters to them, and pass the rest to us.

Overview
We’re looking for a motivated data-driven individual to join our Data Operations team. You will work on updating and verifying a classification model, in a constantly changing environment, based on information gathered by our Customer Experience team. You will need to think big picture while feeding specific pieces of data to improve Delegate’s algorithms.

You’ll work closely with other teams to ensure our modeling is in-sync across the organization. In addition to our Tel Aviv location, you’ll collaborate with our team in Boston, MA.

We’re looking for someone with strong people skills who is able to work well with others across all disciplines. You will need to be able to think outside the box and be able to identify gaps in information from one team to another and be able to bridge that gap.

Bottom line, you’ll be an integral part of realizing our mission to model human creativity. Yeah, science fiction, we know!

Responsibilities

  • Constantly improve and maintain a sustainable model to classify every personal task in the world
  • Be a team player and show leadership skills within our Data Operations team
  • Be accountable to maintain the health of the classification model
  • Listen to team members’ feedback and use their feedback constructively
  • Research user behavior (implicit feedback) to improve decision-support tools
  • Think creatively and encourage others to do the same

Requirements:

  • Strong attention to details
  • Strong understanding of (or enhanced ability to comprehend) technical concepts
  • Excellent problem-solving skills
  • Strong ability to prioritize
  • Excellent communication skills
  • Organizational and time-management skills
  • Excited about being part of a rapidly growing company
  • No ego – live by the motto that you are only as good as your whole team
  • Customer service, operations or account management experience is a plus

Good to have:

  • You love puzzles and are inspired by solving them
  • You appreciate the power of data and research – if you don’t know something, test it
  • You don’t fall in love with your solutions, and you keep your eyes on solving the problem

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Job Type: Full-time

Experience:

  • Time Management: 1 year (Preferred)
  • Account Management: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)